General Terms and Conditions

This document will not be registered (not accessible retroactively), is exclusively concluded in electronic form, does not qualify as a written contract, is written in the Hungarian language, and does not refer to a code of conduct. For any questions related to the operation of the webshop, ordering, and delivery process, we are available at the provided contacts. The scope of these General Terms and Conditions (GTC) extends to the legal relationships on the Service Provider's website (https://yellowmelone.com and its subdomains). The GTC is continuously available at the following website: https://yellowmelone.com/pages/terms-and-conditions

1. Service Provider Information

Name of the service provider: YM Design Ltd. Headquarters of the service provider: 23 Nyereg Street, Budapest 1037. Complaint handling location: 29 Lövőház Street, Budapest 1024. Contact information for communication with users, regularly used email address: hello@yellowmelone.com. Company registration number: 01-09-422365. Tax number: 32404214-2-41. Competent court of registration: Metropolitan Court of Budapest, Company Court. Language of the contract: Hungarian. Name, address, and email address of the hosting provider: Shopify Inc., 150 Elgin Street, 8th Floor, Ottawa, ON K2P 1L4, Canada.

2. Basic Provisions

Any matters not regulated in this Regulation, as well as the interpretation of this Regulation, are governed by Hungarian law, especially the Civil Code of 2013 (Act V. of 2013, "Ptk.") and Act CVIII of 2001 on certain issues related to electronic commerce services and information society services (E-Commerce Act), and Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. The mandatory provisions of the relevant legislation apply to the parties without separate agreement. This Regulation is effective from October 23, 2023, and remains in force until revoked. The Service Provider is entitled to unilaterally modify the Regulation. The amendments will be announced on the website 11 (eleven) days before they come into effect. Users accept that all regulations related to the use of the website automatically apply to them by using the website.

 

By entering the website operated by the Service Provider or reading its content in any way, even if not a registered user of the website, the User acknowledges and accepts the provisions of this Regulation as binding on themselves. If the User does not accept the terms, they are not entitled to view the content of the website.

 

The Service Provider reserves all rights concerning the website, any part thereof, and the contents appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process, and sell any content appearing on the website or any part thereof without the written consent of the Service Provider.

 

3. Registration/Purchase

By making a purchase/registration on the website, the User declares that they have read and accepted the terms of these General Terms and Conditions (GTC) and the Privacy Policy published on the website, and gives consent to the data processing.

 

During the purchase/registration, the User is obliged to provide their own, true data. In case of providing false or data associated with another person during the purchase/registration, the resulting electronic contract is void. The Service Provider excludes liability if the User uses its services in the name of another or with the data of another person.

 

The Service Provider is not responsible for delivery delays or other issues, errors resulting from data provided by the User that is erroneous and/or inaccurate.

 

The Service Provider is not liable for damages arising from the User forgetting their password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

4. Range of Available Products and Services

The displayed products can only be ordered online. The prices displayed for the products are in Hungarian Forint, include the legally required VAT but do not include the delivery fee. There is no separate packaging cost.

The Service Provider provides detailed information about the product name, description, and displays photos of the products in the webshop. The images displayed on the product pages may differ from the actual product; they are for illustration purposes. The Service Provider is not responsible for any differences between the image displayed in the webshop and the actual appearance of the product.

If a promotional price is introduced, the Service Provider fully informs Users about the promotion and its exact duration.

If, despite the Service Provider's diligence, an incorrect price is displayed on the Webshop interface, especially an obviously incorrect, widely accepted, or estimated price significantly different from the actual price, or if a system error results in a "0" HUF or "1" HUF price, the Service Provider is not obligated to deliver the product at the incorrect price. Instead, the Service Provider may offer delivery at the correct price, and the User can choose to cancel their purchase.

 

In the case of an incorrect price, a conspicuous disproportionality exists between the actual and displayed price of the product, which an average consumer should immediately notice. According to the Civil Code of 2013 (Act V. of 2013, "Ptk."), a contract is concluded with the mutual and unanimous expression of the parties' will. If the parties cannot agree on the contractual terms, meaning there is no mutual and unanimous expression of the parties' will, then there is no validly concluded contract, from which rights and obligations would arise. Therefore, a confirmed order at an incorrect/erroneous price is considered a null and void contract.

5. Order Process

After User registration, they can log in to the webshop or, without registration, start the shopping process.

 

The User can view the content of the cart at any time by clicking on the "cart" icon.

 

Felhasználó bármikor megtekintheti a kosár tartalmát a „kosár” ikonra kattintva.

 

If the User does not want to purchase additional items, they check the quantity of the desired product(s). By clicking on the "delete - X" icon, the User can remove items from the cart. To finalize the quantity, the User clicks on the "+,-" icon.

 

The User selects the delivery address and then the shipping/payment method, which includes the following options:

Cash on delivery: If the ordered product is delivered by a courier service, the User can pay the total order amount in cash or by credit card when receiving the ordered product(s).

Online credit card payment: The User has the option to pay the total order amount online with a credit card through the secure payment system of the Service Provider's chosen financial service provider (Stripe or SimplePay). The Stripe payment information is available at the following link: https://stripe.com/en-hu/privacy. The SimplePay information is available at the following link: https://simplepay.hu/vasarloknak/.

 

For orders with delivery outside Hungary, only online credit card and Paypal payments are accepted; cash on delivery is not available in such cases.

 

Shipping Costs: 

Hungary: The standard delivery fee is gross HUF 1,490 for Hungary. The express delivery fee is gross HUF 1,990 for Hungary.

 

European Union countries: The standard delivery fee is gross HUF 7,490 for orders below gross HUF 200,000, and free for orders above gross HUF 200,000. The express delivery fee is gross HUF 9,990 for the European Union.

 

Rest of the world: The standard delivery fee is gross HUF 12,990 for orders below gross HUF 250,000, and free for orders above gross HUF 250,000. The express delivery fee is gross HUF 14,990 for the rest of the world.

 

In case of errors or deficiencies in the products or prices on the webshop, the right to make corrections is reserved. In such cases, after recognizing or correcting the error, the User will be immediately informed of the new data. Following this, the User can confirm the order again or cancel the contract.

 

The payable total amount includes all costs based on the order summary and confirmation email. The invoice is sent electronically to the email address provided during the order. The User is required to inspect the package in front of the courier during delivery, and in case of any damage observed on the products or packaging, they are obliged to request the preparation of a protocol. In case of damage, the User is not obligated to accept the package without a protocol. The Service Provider does not accept post hoc claims without a protocol! The delivery of packages to Hungary takes place on working days during the period specified by GLS.

 

After entering the data, the User, by clicking on the "finalize order" button, can send their order, but before that, they can review the entered data once again or send a comment with the order or notify us of any other order-related wishes via email. The User acknowledges with the order that payment obligations arise.

 

Correction of input errors: Before completing the order process, the User can always go back to the previous phase to correct the entered data. In detail: During the order, it is possible to view and modify the content of the cart by clicking on the "+,-" button. If the User wants to delete products in the cart, they can do so by clicking on the "X" or "delete" button. Throughout the order process, the User has the opportunity to correct/delete the entered data.

 

After sending the order via email, the User receives a confirmation. If this confirmation does not reach the User within the expected deadline, depending on the nature of the service, but no later than 48 hours from the sending of the User's order, the User is exempt from the obligation of the offer or contractual obligation. The order and its confirmation are considered to have reached the Service Provider or the User when it becomes accessible to them. The Service Provider excludes responsibility for confirmation if it does not arrive on time because the User provided an incorrect email address during registration or cannot receive messages due to the saturation of their account storage.

 

The User acknowledges that the confirmation mentioned in the previous point is only an automatic confirmation and does not constitute the conclusion of a contract. The contract is considered concluded when, after the automated confirmation mentioned in the previous point, the Service Provider informs the User about the details of the order and its expected fulfillment in another email.

6. Order Processing and Fulfillment

Order processing takes place during business hours. It is possible to place an order outside the designated order processing times, and if it occurs after business hours, it will be processed on the next business day. The Service Provider's customer service will always confirm electronically when they can fulfill the order.

 

The general standard delivery time is within 3-4 business days from the confirmation. The fulfillment time for express delivery is 2-3 business days.

 

Based on the sales contract, the Service Provider is obligated to transfer ownership of the item, and the User is obliged to pay the purchase price and take possession of the item.

 

If the seller is a business and the buyer is a consumer, and the seller undertakes to deliver the item to the buyer, the risk of damage passes to the buyer when the buyer or the third party designated by them takes possession of the item. The risk of damage transfers to the buyer upon delivery to the carrier if the buyer has engaged the carrier, provided that the carrier was not recommended by the seller.

 

If the seller is a business and the buyer is a consumer, in the absence of a different agreement between the parties, the seller (according to these GTC: Service Provider) is obliged to make the item available to the buyer (User) without delay but no later than thirty days after the conclusion of the contract.

 

In case of a delay by the Service Provider, the User is entitled to set an additional period for performance. If the seller does not perform within the additional period, the buyer is entitled to withdraw from the contract.

 

The User is entitled to withdraw from the contract without setting an additional period if:

1. a) the Service Provider has refused to perform the contract; or
2. b) the contract should have been performed at the time specified by the parties or, due to the clear purpose of the service, at a time other than the designated performance time.

 

If the Service Provider fails to fulfill its contractual obligation because the specified product in the contract is not available, they are obligated to immediately inform the User and promptly refund the amount paid by the User.

7. Right of Withdrawal

In accordance with Directive 2011/83/EU of the European Parliament and of the Council, and the detailed rules on contracts between consumers and businesses (Government Decree 45/2014. (II.26.)), the Consumer has the right to withdraw from the contract without providing any justification within 14 days from the receipt of the ordered product. In the absence of this information, the Consumer is entitled to exercise the right of withdrawal for up to one year. If the Service Provider provides information after 14 days but within 12 months from the date of receipt of the product or the conclusion of the contract, the withdrawal period is 14 days from the date of this information. The period for exercising the right of withdrawal expires 14 days after the day on which the Consumer or a third party other than the carrier and indicated by the Consumer acquires physical possession of the goods. The Consumer can exercise the right of withdrawal even during the period between the conclusion of the contract and the receipt of the product. The cost of returning the product shall be borne by the Consumer; the business does not assume this cost. In case of exercising the right of withdrawal, the Consumer is not liable for any other costs besides the cost of returning the product. The right of withdrawal does not apply to non-premanufactured products made based on the Consumer's instructions or at their express request or to products clearly personalized for the Consumer.

 

1. In the case of a service contract, after the complete performance of the service if the business began the performance with the express prior consent of the Consumer, and the Consumer acknowledged that they would lose the right of withdrawal after the complete performance of the service.
2. In the case of a product or service where the price or fee is not influenced by the money market and depends on fluctuations during the withdrawal period.
3. For perishable or quickly deteriorating products
4. For products that are sealed for health or hygiene reasons and are not suitable for return after the seal is broken (e.g., underwear, swimwear, cosmetic products).
5. For products that, by their nature, are inseparably mixed with other items after delivery.
6. For alcoholic beverages, the actual value of which depends on market fluctuations that cannot be controlled by the business, and whose price was agreed upon at the time of concluding the sales contract, but the performance of the contract takes place only after the thirtieth day following its conclusion.
7. In the case of a business contract where the business visits the Consumer at the express request of the Consumer for urgent repair or maintenance work.
8. For the sale of sealed audio, video recordings, and computer software if the Consumer has broken the packaging after delivery.
9. For newspapers, periodicals, and magazines, with the exception of subscription contracts.
10. In the case of contracts concluded at a public auction.
11. In the case of contracts for accommodation, transport, car rental, catering, or services related to leisure activities, with the exception of contracts for residential services if a specific performance deadline or term is set out in the contract.
12. For digital content provided on non-tangible media if the business began the performance with the express prior consent of the Consumer, and the Consumer simultaneously acknowledged that, with their consent, they lose their right of withdrawal after the commencement of performance.

 

The Service Provider will refund the Consumer without undue delay, but no later than 14 days after the receipt of the withdrawal statement or the return of the product, in accordance with the applicable regulations mentioned above. This refund will include the shipping cost.

 

During the refund process, the same payment method used in the original transaction will be applied, unless the Consumer expressly agrees to a different method. In this case, there will be no additional costs for the Consumer.

 

The Consumer must return the goods to the Service Provider's address without undue delay, but no later than 14 days from the notification of withdrawal. The deadline is considered met if the Consumer sends back the goods before the 14-day period expires. The Consumer bears the direct cost of returning the goods unless the Service Provider has agreed to bear these costs.

 

The Service Provider may withhold the refund until the goods are returned or until the Consumer provides proof of return, whichever occurs earlier.

 

If the Consumer wishes to exercise the right of withdrawal, they can notify the Service Provider in writing, by phone, or in person. The returned product can be sent by post or courier to the Service Provider's address.

 

The Consumer can exercise the right of withdrawal within 14 days of receiving the product and must return the product before the deadline expires. The Consumer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

8. Warranty

The obligor performs defectively if the service does not comply with the quality requirements specified in the contract or legislation at the time of performance. The obligor does not perform defectively if the defect was known or should have been known to the beneficiary at the time of contracting. In a consumer and business contract, any provision deviating from the provisions on warranty and guarantee in this chapter to the detriment of the consumer is void.

 

In case of defective performance by the Service Provider, the User can assert a warranty claim against the Service Provider according to the rules of the Civil Code.

 

The User may, at their choice, assert the following warranty claims: request repair or replacement, unless the chosen claim is impossible or would result in disproportionate additional costs to the business. If the User has not requested or could not request repair or replacement, they may request a proportionate reduction in consideration or may repair the defect themselves or have it repaired by another party at the expense of the business, or, in the final case, may withdraw from the contract. The User may switch from their chosen warranty right to another, but the cost of the switch is borne by the User, unless it was justified or caused by the business.

 

The User must notify the defect without delay, but no later than within two months of discovering the defect. However, please note that after the two-year limitation period from the performance of the contract, the User can no longer assert warranty rights.

 

The User can assert warranty claims against the Service Provider. What other conditions must be met to assert warranty rights? Within the first six months from the performance, there are no other conditions for asserting warranty claims beyond reporting the defect. After six months, the User must prove that the defect existed at the time of performance.

 

In case of a defect in a movable item (product), the User may choose between a warranty claim or a product warranty claim.

 

In the case of a product warranty claim, the User may only request the repair or replacement of the defective product. When is a product considered defective? The product is considered defective if it does not meet the quality requirements in force at the time of placing on the market or if it lacks the features specified in the manufacturer's description.

 

The User may assert the product warranty claim within two years from the date of the product being placed on the market by the manufacturer. After this period, the right is forfeited.

 

The User may only assert a product warranty claim against the manufacturer or distributor of the movable item.

 

The manufacturer (distributor) is released from product warranty obligations only if they can prove that:

– they did not manufacture or distribute the item in the course of their business,

– the defect was not recognizable at the time of placing on the market based on the state of science and technology,

– or the defect is due to compliance with a legal or mandatory official regulation. The manufacturer (distributor) only needs to prove one reason for exemption.

 

Please note that for the same defect, warranty and product warranty claims cannot be enforced simultaneously or in parallel. However, if the User successfully enforces their product warranty claim, they may assert their warranty claim for the replaced product or the repaired part against the manufacturer. The Service Provider is not liable for damages arising from the incorrect or negligent handling, excessive use, or any other non-compliance with the specified conditions, as well as for damages occurring after the transfer of risk due to these reasons or other improper influences or non-intended use of the products.

9. Procedure for Warranty Claims

In a consumer and business contract, the parties' agreement cannot deviate to the detriment of the consumer from the provisions of the regulation. The consumer's obligation is to prove the conclusion of the contract (with an invoice or even just a receipt). The costs related to the fulfillment of the warranty obligation are borne by the Service Provider (Civil Code Section 6:166). The Service Provider is obliged to draw up a report on the consumer's warranty or guarantee claim reported to them. A copy of the report must be provided to the consumer without delay and in a verifiable manner. If the Service Provider cannot declare the feasibility of the consumer's warranty claim at the time of its notification, it must notify the consumer of its position, including the reason for rejection if the claim is rejected, and the possibility of turning to the conciliation board, within five working days, in a verifiable manner. The Service Provider must keep the report for three years from its creation and present it upon request of the supervisory authority. The Service Provider should strive to carry out the repair or replacement within a maximum of fifteen days.

10. Miscellaneous Provisions

The Service Provider is entitled to engage a third party to fulfill its obligations. It is fully responsible for the unlawful conduct of the third party as if it committed the unlawful conduct itself. If any part of this Regulation becomes invalid, illegal, or unenforceable, it does not affect the validity, legality, or enforceability of the remaining parts. If the Service Provider does not exercise a right granted to it under this Regulation, the failure to exercise the right shall not be considered a waiver of that right. Any waiver of a right is only valid in writing. The fact that the Service Provider does not insist strictly on compliance with a material term or provision of this Regulation on one occasion does not mean that it waives the strict compliance with that term or provision in the future. The Service Provider and the User shall attempt to settle their disputes amicably. The parties acknowledge that the webshop named "Szolgáltató" operates in Hungary, and its maintenance is also carried out here. As the site can be accessed from other countries, users expressly acknowledge that Hungarian law governs the relationship between the user and the Service Provider. If the user is a consumer, the exclusive jurisdiction in disputes arising from this contract with the consumer is the court with jurisdiction over the consumer's place of residence according to Section 26 (1) of the Civil Procedure Code.

11. Complaint Handling Procedure

Our store's goal is to fulfill all orders with appropriate quality to the complete satisfaction of the customer. If the User has any complaints regarding the contract or its performance, they can communicate their complaint via the provided phone number, email address, or by mail.

 

The Service Provider promptly examines and, if necessary, remedies oral complaints. If the customer does not agree with the handling of the complaint or an immediate investigation is not possible, the Service Provider immediately records a report on the complaint and its position, providing a copy to the customer. Written complaints will be answered in writing by the Service Provider within 30 days, explaining any refusal of the complaint. The Service Provider retains the record of the complaint and a copy of the response for five years and presents it to the supervisory authorities upon request.

 

Informing you that, in case of rejecting your complaint, you may initiate an official or conciliation board procedure with your complaint, as follows:

The Consumer may file a complaint with the consumer protection authority if his complaint is rejected.

According to Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, in administrative authority cases, the district office or the district office based on the county seat has jurisdiction at the first instance, and at the second instance, with nationwide jurisdiction, the Pest County Government Office. The contact information for the district offices can be found at http://jarasinfo.gov.hu. In the event of a consumer complaint, the Consumer has the option to turn to a conciliation board, the contact information of which can be found here:

Bács-Kiskun Megyei Békéltető Testület Címe: 6000 Kecskemét, Árpád krt. 4. Telefonszáma: (76) 501-525, (76) 501-500 Fax száma: (76) 501-538 Név: Mátyus Mariann E-mail cím: bkmkik@mail.datanet.hu Baranya Megyei Békéltető Testület Címe: 7625 Pécs, Majorossy Imre u. 36. Levelezési címe: 7602 Pécs, Pf. 109. Telefonszáma: (72) 507-154 Fax száma: (72) 507-152 Név: Dr. Bodnár József E-mail cím: bekelteto@pbkik.hu Békés Megyei Békéltető Testület Címe: 5601 Békéscsaba, Penza ltp. 5. Telefonszáma: (66) 324-976, 446-354, 451-775 Fax száma: (66) 324-976 Név: Dr. Bagdi László E-mail cím: bmkik@bmkik.hu Borsod-Abaúj-Zemplén Megyei Békéltető Testület Címe: 3525 Miskolc, Szentpáli u. 1. Telefonszáma: (46) 501-091, 501-870 Fax száma: (46) 501-099 Név: Dr. Tulipán Péter E-mail cím: kalna.zsuzsa@bokik.hu Budapesti Békéltető Testület Címe: 1016 Budapest, Krisztina krt. 99. Telefonszáma: (1) 488-2131 Fax száma: (1) 488-2186 Név: Dr. Baranovszky György E-mail cím: bekelteto.testulet@bkik.hu Csongrád Megyei Békéltető Testület Címe: 6721 Szeged, Párizsi krt. 8-12. Telefonszáma: (62) 554-250/118 mellék Fax száma: (62) 426-149 Név: Dékány László, Jerney Zoltán E-mail cím: bekelteto.testulet@csmkik.hu Fejér Megyei Békéltető Testület Címe: 8000 Székesfehérvár, Hosszúsétatér 4-6. Telefonszáma: (22) 510-310 Fax száma: (22) 510-312 Név: Kirst László E-mail cím: fmkik@fmkik.hu Győr-Moson-Sopron Megyei Békéltető Testület Címe: 9021 Győr, Szent István út 10/a. Telefonszáma: (96) 520-202; 520-217 Fax száma: (96) 520-218 Név: Horváth László E-mail cím: bekeltetotestulet@gymskik.hu Hajdú-Bihar Megyei Békéltető Testület Címe: 4025 Debrecen, Petőfi tér 10. Telefonszáma: (52) 500-749 Fax száma: (52) 500-720 Név: Dr. Hajnal Zsolt E-mail cím: info@hbkik.hu Heves Megyei Békéltető Testület Címe: 3300 Eger, Faiskola út 15. Levelezési címe: 3301 Eger, Pf. 440. Telefonszáma: (36) 416-660/105 mellék Fax száma: (36) 323-615 Név: Pintérné Dobó Tünde E-mail cím: tunde@hkik.hu Jász-Nagykun-Szolnok Megyei Békéltető Testület Címe: 5000 Szolnok, Verseghy park 8. Telefonszáma: (56) 510-610 Fax száma: (56) 370-005 Név: Dr. Lajkóné dr. Vígh Judit E-mail cím: kamara@jnszmkik.hu Komárom-Esztergom Megyei Békéltető Testület Címe: 2800 Tatabánya, Fő tér 36. Telefonszáma: (34) 513-010 Fax száma: (34) 316-259 Név: Dr. Rozsnyói György E-mail cím: kemkik@kemkik.hu Nógrád Megyei Békéltető Testület Címe: 3100 Salgótarján, Alkotmány út 9/a Telefonszám: (32) 520-860 Fax száma: (32) 520-862 Név: Dr. Pongó Erik E-mail cím: nkik@nkik.hu Pest Megyei Békéltető Testület Címe: 1119 Budapest, Etele út 59-61. 2. em. 240. Telefonszáma: (1)-269-0703 Fax száma: (1)-269-0703 Név: dr. Csanádi Károly E-mail cím: pmbekelteto@pmkik.hu Honlap cím: www.panaszrendezes.hu Somogy Megyei Békéltető Testület Címe: 7400 Kaposvár, Anna utca 6. Telefonszáma: (82) 501-000 Fax száma: (82) 501-046 Név: Dr. Novák Ferenc E-mail cím: skik@skik.hu Szabolcs-Szatmár-Bereg Megyei Békéltető Testület Címe: 4400 Nyíregyháza, Széchenyi u. 2. Telefonszáma: (42) 311-544, (42) 420-180 Fax száma: (42) 311-750 Név: Görömbeiné dr. Balmaz Katalin E-mail cím: bekelteto@szabkam.hu Tolna Megyei Békéltető Testület Címe: 7100 Szekszárd, Arany J. u. 23-25. Telefonszáma: (74) 411-661 Fax száma: (74) 411-456 Név: Mátyás Tibor E-mail cím: kamara@tmkik.hu Vas Megyei Békéltető Testület Címe: 9700 Szombathely, Honvéd tér 2. Telefonszáma: (94) 312-356 Fax száma: (94) 316-936 Név: Dr. Kövesdi Zoltán E-mail cím: pergel.bea@vmkik.hu Veszprém Megyei Békéltető Testület Címe: 8200 Veszprém, Budapest u. 3. Telefonszáma: (88) 429-008 Fax száma: (88) 412-150 Név: Dr. Óvári László E-mail cím: vkik@veszpremikamara.hu Zala Megyei Békéltető Testület Címe: 8900 Zalaegerszeg, Petőfi utca 24. Telefonszáma: (92) 550-513 Fax száma: (92) 550-525 Név: dr. Koczka Csaba E-mail cím: zmbekelteto@zmkik.hu

The Conciliation Board has jurisdiction over the out-of-court settlement of consumer disputes. The primary task of the Conciliation Board is to attempt to reach an agreement between the parties for the purpose of settling consumer disputes. In case of failure, the Conciliation Board makes a decision to ensure the simple, fast, efficient, and cost-effective enforcement of consumer rights. Upon request from the consumer or the service provider, the Conciliation Board provides advice regarding the consumer's rights and obligations.

 

In the case of a cross-border consumer dispute related to online sales or online service contracts, the procedure falls under the exclusive jurisdiction of the Conciliation Board operating alongside the Budapest Chamber of Commerce and Industry. If the consumer has a complaint, they can use the European Online Dispute Resolution platform. Using the platform requires a simple registration in the European Commission's system, which can be done by clicking here. After registration, the consumer can submit their complaint through the online platform at http://ec.europa.eu/odr

 

The service provider has an obligation to cooperate in the Conciliation Board procedure. Within this framework, the service provider must submit its written response to the Conciliation Board and ensure the participation of the person authorized to establish an agreement at the hearing. If the business is registered outside the county where the Conciliation Board operates, as determined by the chamber, the cooperation obligation of the business extends to offering the possibility of concluding a written settlement corresponding to the consumer's claim.

 

If the consumer does not turn to the Conciliation Board, or if the procedure does not result in a resolution, the consumer has the option to take the dispute to court for settlement. The lawsuit must be initiated with a statement of claim, which should include the following information:

- the competent court,

- the names, addresses, and procedural status of the parties and their representatives,

- the right to be asserted, along with the presentation of the facts serving as its basis and the evidence for those facts,

- the information from which the court's jurisdiction and competence can be determined,

- a specific request for the court's decision.

The statement of claim must be accompanied by the document or its copy to which it refers as evidence.

12. Copyrights

As the yellowmelone.com website is considered a copyrighted work, it is prohibited to download (duplicate), retransmit, use in any other way, electronically store, process, or sell any content appearing on the yellowmelone.com website or any part thereof without the written consent of the Service Provider. Even with written consent, it is only permissible to use any material from the yellowmelone.com website or its database with reference to the specific website. The Service Provider reserves all rights to all elements of its service, its domain names, secondary domain names created with them, and its internet advertising spaces. The adaptation or reverse engineering of the content of the yellowmelone.com website or certain parts thereof is prohibited; the unfair establishment of user IDs and passwords; the use of any application that can modify or index any part of the yellowmelone.com website. The name yellowmelone.com is protected by copyright, and its use, except for reference, is possible only with the written consent of the Service Provider. The User acknowledges that, in the case of unauthorized use, the Service Provider is entitled to a penalty. The amount of the penalty is gross HUF 60,000 per image or gross HUF 20,000 per word. The User acknowledges that this penalty clause is not excessive and browses the site with this awareness. In the event of copyright infringement, the Service Provider employs a notarial certification, and the cost of this is also charged to the infringing user.

12. Data Protection

The data processing information of the website is available on the following page: https://yellowmelone.com/pages/privacy-policy

Budapest, October 23, 2023.